Privacy Policy for Firwood Tree & Garden Services LTD Effective Date: 01/01/2020

1. Introduction Welcome to Firwood Tree & Garden Services LTD. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, whether through our website, by phone, email, or in person.

2. Data We Collect We may collect and process the following information: • Personal Identification Information: Name, address, email address, phone number. • Payment Information: Bank account details, payment card information (processed securely). • Service Details: Information about your property, tree care, or garden service requirements. • Website Usage Data: IP address, browser type, and usage data through cookies.

3. How We Use Your Data We use your data to: • Provide and manage the services you request. • Process payments and send invoices. • Communicate with you regarding quotes, appointments, or service updates. • Improve our website and customer experience. • Comply with legal obligations or resolve disputes.

4. Sharing Your Data We do not sell or rent your personal data. However, we may share it with: • Service Providers: Third-party companies that assist in providing services (e.g., payment processors). • Legal Authorities: If required by law or to protect our legal rights. • Partners: Trusted partners involved in delivering services to you, with your consent.

5. Data Retention We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

6. Security We take reasonable measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

7. Your Rights Under data protection laws, you have rights to: • Access the personal data we hold about you. • Correct inaccuracies in your data. • Request deletion of your data where applicable. • Object to or restrict processing of your data. • Withdraw consent where we rely on it. To exercise your rights, contact us using the details below.

8. Cookies and Tracking Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

9. Third-Party Links Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your data.

10. Updates to This Policy We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.

11. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: Firwood Tree & Garden Services LTD Brogborough, Bedfordshire, UK Email: info@firwoodtgs.co.uk Phone: 01525 591003 Website: www.firwoodtreeservices.co.uk